Return & Exchange Policy

  • Returns & Exchanges Policy for Fason Clothing

At Fason Clothing, we want you to love what you wear. If you are not completely satisfied with your purchase, we’re here to help with an easy and transparent return and exchange process.

1. Return Eligibility

We accept returns within [7/14/30] days of delivery under the following conditions:

  • Items must be unused, unwashed, and in original condition

  • Tags, labels, and original packaging must be intact

  • Proof of purchase (order number or receipt) is required

  • Final sale, clearance, and gift cards are non-returnable

Note: If your return does not meet these conditions, we reserve the right to deny the refund or return it back to you.

2. How to Initiate a Return

To request a return:

  • Email us at [fasonclothing@gmail.com] with your order number and reason for return
  • Our support team will review your request and send return instructionsShip the item back to the address provided (return shipping is [covered by us/customer's responsibility].
  • Once we receive and inspect the item, we will notify you of the approval or rejection of your return

3. Refunds

  • Approved returns will be refunded to your original payment method within 5–10 business days

  • Shipping costs (original and return) are non-refundable unless the item was faulty or incorrect

  • You’ll receive an email confirmation once the refund is processed

If you haven’t received your refund after 10 business days, please contact your bank or payment provider, then email us if the issue persists.

4. Exchanges

We offer exchanges for:

  • Wrong sizes

  • Defective or damaged items

  • Wrong item received

To exchange an item:

  • Contact us at [support@fasonclothing.com] with your order number and the item you'd like to exchange

  • We'll confirm stock availability and send instructions for the return and re-shipping process

  • Exchange shipping fees are [free/paid by customer], depending on the reason

5. Damaged or Defective Items

If you received a faulty item:

  • Email us within 48 hours of receiving the order with clear photos of the issue

  • We will prioritize sending you a replacement or issue a full refund at no extra cost

6. Return Shipping Costs

Reason for Return Who Pays Return Shipping?
Change of mind/Size issue Customer
Damaged or defective item Fason Clothing
Incorrect item sent Fason Clothing

7. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items marked Final Sale

  • Gift cards

  • Customized or personalized items

  • Underwear or swimwear (for hygiene reasons)

8. Contact Us

For any return-related inquiries, reach out to us at:

Fason Clothing
📧 Email: [fasonclothing@gmaul.com.com]
📍 Address: [Insert Your Return Address]
📞 Phone: [0308-4585450]